Customer Support

                                               We care for your health

EXPECTATIONS FROM THIS APPLICATION:
  • Through this customer support application patients can easily resolve their issues related to appointment problems, on line issues and billing related problems.
  • Users lodge their complaints and can track the status of the ticket without even logging into the application system.
  • Users frequently asked questions also can be handled easily through knowledge base. User awareness  is also created through health related articles which will be published frequently using knowledge base.
  • Auto assigning of tickets is also possible through this system specially tickets will be assigned to particular group it related to.
APPLICATIONS EVALUATED:
  • osTicket
  • crafty syntax
  • HESK
  • Trellis Desk
Why I choose HESK ?
  1. Very user friendly for staff as wel as administrator.
  2. when I compared this with osTicket there is huge difference if user forgets his tracking ID user need to log new ticket where as in HESK an email of Tracing ID is sent to user.
  3. customisation is very easy in HESK in ticket submission I added 2 radio buttons and 2 text fields. U cannot add in osticket.
  4. I added few groups to which tickets should be assigned automatically like emergency medical issues, appointment issues,bill payment issues,on-line issues etc.
  5. Creating users for tasks in this system is also very easy and all the concerned tickets will be assigned automatically. 
LINK FOR THE WEBSITE:

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